Reference

How datattm Handles Your Personal Data

Your account information — including your name, contact details and linked e-wallet data for DANA, OVO and GoPay — is handled under a clear set of rules we follow consistently.

Account data protectedDANA, OVO, GoPay wallet infoYour right to accessClear retention rulesContact us anytime
datattm How datattm Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply layered security measures to your account data — from SSL encryption on every page to server-side access controls that limit who inside our team can view your records. Cookies are used to keep your session active, remember your language preference and monitor for unusual login behaviour. You can manage non-essential cookies through your browser settings at any time without losing access to your account.

Encryption in Transit

All data moving between your device and our servers is encrypted with SSL. This covers login, deposits via DANA, OVO or GoPay, and account updates.

Cookie Controls

We use session cookies and optional analytics cookies. You can block or clear non-essential cookies via your browser without affecting your account access or wallet connection.

Data Retention Rules

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. After that, records are deleted or anonymised.

Who Can Access Your Data

Internal access to your personal data is restricted to staff with a direct operational need — account verification, payment processing and support. No external marketing parties receive your details.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request. Please include your registered account email so we can locate your record promptly.

Team online

Live Chat

Start a live chat session from the account dashboard. Describe your data request and our team will log it and respond with next steps.

Email Support

Send your privacy request to our support email address. Include your registered account name and the specific data action you are asking for.

Account Help Centre

The help centre inside your account settings has a dedicated privacy request form. Submit it there for a tracked, written response to your query.

Common Questions About Your Privacy on datattm

These are the questions we hear most often about how your data is managed. If your question is not covered here, reach us via live chat or the privacy request form in your account settings.

We store your registration details, linked e-wallet references for DANA, OVO or GoPay, transaction history and session logs. We never store your wallet PIN or full payment credentials.

Yes. Submit a data access request via the help centre form in your account settings or email our support team. We will send you a summary of the personal data we hold linked to your account.

Contact us through live chat or email with your account details and request deletion. We will process it in line with applicable law, which may require us to retain certain transaction records for a defined period.

We do not sell your data. We share only what is necessary with payment processors — such as DANA, OVO and GoPay — to complete your transactions. No third-party marketing access is granted.

Session cookies keep you logged in and protect against unauthorised access. Optional analytics cookies help us understand how the lobby is used. You can disable non-essential cookies in your browser settings.

After account closure, we retain data only as long as required by applicable local law — typically for transaction audit purposes. Once that period ends, your records are deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.